Eight ways to prevent burn out in your team

As a counselling organisation working with charity workers, teachers and missionaries in Cambodia, we often see clients who are experiencing burn out. People sometimes think that burn out is only caused by having too much work to do but there are other causes too. The good news is that if you are in a leadership role in an organisation, there are things you can do to make your team less vulnerable to burn out.  And the fact that you’ve chosen to read this article probably means you’re already the sort of leader who is good at looking after your team.

“The fact that you’ve chosen to read this article probably means you’re already the sort of leader who is good at looking after your team. ”

One: Help your team to see the difference their making. Let the team know the results of their hard labour. For example, if your organisation is a school, help your team know the difference that education makes to the lives of Cambodians by showing how the lack of education has hurt the country in the past. Share stories of past or present pupils which show the difference your school is making. Find some research about the difference that maths skills make to quality of life and share it with the maths department. Find a teaching assistant who has brightened a student’s day and tell her about it. Notice how the school has improved in the last ten years, work out who contributed what to make this happen and let them know. If you’re in a mission organisation, a charity, a church or something else, think of the equivalent for your organisation.

Two: Give creative thank-yous People burn out when they feel underappreciated. If someone has gone above and beyond, write them a thank you card. When someone reaches their fifth, tenth or even twentieth anniversary of working for you, take the time to find out about the different things they’ve done and celebrate them with a gift and a meal. Think outside the box (but inside of what’s culturally appropriate for that person!) and find ways to show you appreciate them.

Three: Know your organisation’s values and hire people that match. A lesser known cause of burn out is when an employee has different values to the organisation they work for. Do you know what your organisation’s values are? Do you have a clear idea of how they look in practice or are they a set of vague ideals hidden in a word document somewhere in a maze of files? When you hire new staff, what could you do to help find people whose values line up with your organisation’s?

Four: Create a sense of community and enable your staff to find other areas of community too. A common cause of burn out is a lack of community and this is a particular challenge for people living in a different country to most of their old friends and relatives. Having work social events may not feel like a productive use of time but preventing burn out in this way could significantly reduce staff turnover.

And make sure work isn’t preventing your team from accessing other communities. Does their schedule allow them to see friends and family? Can they get to church regularly if they want to? If they live in a part of Cambodia with very few expats, what opportunities are there for them to visit parts of the country where they can connect with other people from a similar culture to them? Do they have good enough WiFi to connect with people back home and enough annual leave to be able to visit home every few years? While integrating into the local culture is important for many roles, it may not give everyone the sense of community needed to prevent burn-out, especially when the language and culture are still new to them.

“If we want our team to keep their work within their working hours, we need to do the same”

Five: Give people choices. A common cause of burn out is a lack of choice or control. There was once some research done in an old people’s home. The residents on one floor of the home were given a lot of choices: how to spend their time, what to eat for dinner, what film to watch in a trip to the cinema. The residents of the other floor had all of these things decided for them. The difference in results was so impactful that the residents who had been given more choices actually lived longer (even though the residents who didn’t get given a choice were having their decisions made by people who had their best interests at heart). Of course, this doesn’t mean you’re going to move your entire office to a rural village of Cambodia at a week’s notice just because one new member of your team wants to. But it is healthy to consider whether staff could have a little more choice and autonomy in their work or ministries.

Six: Make support available and make it normal. Provide your team with opportunities to share their struggles with you, with each other and with outside people. Research shows that people are much more likely to make the most of these opportunities when they are built in as a normal thing that everyone does, rather than something you have to sign up for. 

Seven: Model healthy habits. My sister was once being shown around the office on her first day of a new job and her boss said to her “You should always make sure you take a proper lunch break away from your desk. Although I can’t remember the last time I did that!” My sister said the message she took from this was “don’t really have a proper lunch break even though I’m saying you should. That’s not how we do things.” If we want our team to keep their work within their working hours, we need to do the same. If we want our team to access counselling when they need it, we need to do that too.

“ If you don’t want your team to burn-out, don’t reward people for setting off on the road towards burn out.”

Eight: Don’t praise over work. It’s great to reward people for going the extra mile or doing a healthy amount of hard work, but if we publicly praise people for working an unhealthy number of hours, we’re encouraging others to do the same. If you don’t want your team to burn-out, don’t reward people for setting off on the road towards burn out. Instead, let them know how much you appreciate their work but also encourage them to slow down, ask how you can help make their workload more manageable and praise them when they take steps to restore their work-life balance. 

If you’d like us to lead a seminar with your team about how they can protect themselves from burn-out, get in touch.

What have we missed? Let us know in the comments.

FIVE THINGS A TCK WANTS PARENTS AND OTHERS TO KNOW

Image by Passport and Plates

My name is Rachel, and I finally know the meaning of “home.” A third-culture kid (TCK) is a child who was raised in a culture outside of their parents’ passport country. Our parents and other adults in our lives play a vital role in supporting our unique upbringing and identity. TCKs spend a significant portion of our formative years outside our parents' home culture. We navigate a complex world that is unfamiliar to those around us. Here are five things I believe everyone should keep in mind when around TCKs.  

1. Take Time to Learn about the TCKs’ Experience

“When we leave, we take a bit of every culture we are part of with us.  ”

Being a TCK, we quickly learn to say goodbye, whether it’s us or others leaving. It is hard to explain where we are from or where our home is when we haven’t been to our passport country in a while.  I was fortunate not to relocate to multiple different countries while growing up. I was born in Canada, my father’s birthplace, but moved to Cambodia, my mother’s birthplace, when I was a year old and have lived here ever since. Yes, that was easy to explain, but when someone asks me, “where are you from?” I always go blank. My family returns to Canada every three years for the summer, and it’s always the same. We go to different churches, sometimes more than one, every Sunday. We visit supporters and friends during the week. Everyone always asks the same question or makes a similar comment: Are you glad to be home? Do you remember me? Did you miss your home country? Which country do you prefer? And the list goes on. Some of the most difficult questions TCKs have to answer are these. Although I know they ask with good intentions and genuinely want to know, it's hard to answer.  

I have a group of friends who all live in different countries, but we meet once a year, and during this time, we talk about our lives. One of our favourite topics is airports. Since we are all TCKs, we’ve travelled so much that we consider airports “one of our homes." We can laugh and joke around because we understand each other. It’s hard to relate to someone who doesn’t understand this life—to never have the ability to be fully something because we are exposed to so many cultures growing up. When we leave, we take a bit of every culture we are part of with us.  

2. Acknowledge Transition Difficulties 

“A benefit of being a TCK is that we adapt faster to change than most, but that doesn’t mean we don’t feel emotions when someone or something important leaves our lives.”

Transitions between countries and cultures can be particularly challenging; Moving to a new environment and adjusting to different cultural norms and expectations can be disorienting and stressful for TCKs. Parents need to support their children emotionally, acknowledge their feelings, and assist them in adjusting to these changes. Whether we’re homesick, confused, or have a sense of loss, it's important to acknowledge TCKs’ emotions. TCKs get to the point where saying goodbye becomes natural. It comes so naturally that we hesitate to get to know new people because we know someone will end up leaving. As we enter a country we’re not familiar with, we start to miss the little things—food, smell, culture, behaviours, etc. A benefit of being a TCK is that we adapt faster to change than most, but that doesn’t mean we don’t feel emotions when someone or something important leaves our lives. Some transition difficulties when relocating are learning new languages, adjusting to new social norms and customs, and navigating unfamiliar schools. TCKs have to re-adjust and repeatedly cope with the emotional impact of leaving places or people behind. I study at an international school, and my classmates come from all over. Every year, someone always leaves and someone new comes. Although everyone has experienced loss, I believe that TCKs are more affected by it because of how often we deal with it. It is important for parents and the other adults in our lives to acknowledge that transition is difficult, especially for someone who travels a lot. 

“One of my biggest ‘homes’ is my family, because I know I can go back to them.”

3. Maintain Traditions and Holidays 

It's important to maintain family traditions or have something that stays constant. To stay connected to their cultural heritage, my parents made sure we celebrated both Canadian and Cambodian traditions. We also created new traditions. I always look forward to traditions and holidays like Canadian Thanksgiving or Khmer New Year. I know that even if everything is changing, these traditions and holidays stay consistent. While adapting to new environments, TCKs often crave the familiarity of family traditions. Parents should try to preserve these meaningful traditions and holidays because they help with comfort and stability, staying in touch with both cultures, deepening connections to our family, and even feeling like these traditions are a safe space – a place to go back to.  

One of the biggest issues for TCKs is “Where is home?” When I was a kid, I always thought it was the place I live now or the place I was born. Both answers are correct; however, it never settled right for me. I feel as if I need to have a correct answer. But the truth is, it’s a broad question. Home can be the country or city where they were born, the place where their family currently lives, or even where they spent their childhood. To a TCK, home may not be a single, fixed location but rather a combination of places, people, and memories. One of my biggest “homes' is my family, because I know I can go back to them. My family is a constant thing, and I think it is important to maintain traditions so that TCKs know that they can always go back to their families. No matter how big the change.  

4. Don't Set Unrealistic Expectations 

“There is a constant need to meet the standards of every culture we are a part of.”

TCKs can feel under pressure to maintain a particular reputation or image. Parents setting expectations for their children can have a bad effect on their development growth and cause them to exhibit a false side of themselves. I think there are so many expectations that TCKs must uphold. There are so many assumptions and stereotypes surrounding TCKs. One of the expectations I think TCKs must deal with is having to act like someone they’re not. When I go back to Canada, I feel as if I must act Canadian or act like a “perfect missionary kid." I’m supposed to answer a bunch of questions and present myself in a certain way. When it comes to TCKs, I believe that people sometimes forget that for us, life is simply life—not the “TCK” life.  

If I’m being honest, there are some days when I feel like I’m living a double life. There are times when I feel I need to adopt different personas or aspects of my identity depending on the group of people or the cultural setting in which I find myself. Being selective or hiding parts of you to avoid misunderstandings or to feel like you belong. TCKs are expected to uphold a perfect image. There is a constant need to meet the standards of every culture we are a part of. We need to adapt and perform different roles quickly. It can feel inauthentic like we are not being fully ourselves. It can lead to uneasiness and a struggle with identity and belonging. Having to navigate these cultural and TCK expectations can be an ongoing challenge.  

5. Provide a Sense of Belonging. 

A TCK has benefits like travelling, meeting new people, learning new things, and trying new foods. However, there are negative aspects like not knowing where to call home, difficulty in forming deep relationships, feeling misunderstood, lack of closure, and my biggest one, not feeling like you belong anywhere. Not feeling like I belong is a huge one for me because I'm both Canadian and Cambodian. It’s challenging because, in Cambodia, I know that I’m not fully Cambodian. I don’t look, act, or speak as fluently as other Cambodians. In Canada, it's vice versa. TCKs have a relationship with every culture they can be part of, but we aren’t able to identify with different nationalities fully. It leads to a sense of loneliness and can lead to not knowing who they are. I know that you are never going to find someone who understands you 100%, but some people understand to a point. I think it’s important to know that TCKs struggle with this, so being there for them, even if they act a little differently, is important. Regardless of race, nationality, where we live, or our story, we are all the same in the identity of Christ. 

To Summarise

My friend reminded me that every TCK has a different and unique story and that no one can capture how every single TCK feels. I won’t be able to relate to every TCK, but I think it’s important to acknowledge all five of these points: TCKs’ experience, transition difficulties, traditions, unrealistic expectations, and sense of belonging. Because it is something that TCKs go through every day. I think parents and others should try to understand to make their lives and their children’s lives a whole lot easier. Remember for a TCK, it is just life, and we simply want to live it being the truest version of ourselves. We have different definitions of homes and different stories, but we are just kids who want to live life. 

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THREE WAYS TO TAKE CARE OF YOUR MENTAL HEALTH WHEN LIVING OVERSEAS

1) Be honest with yourself about the hard stuff 

Some people think that the key happiness is to be positive all the time. I can’t stately this strongly enough: this isn’t true! When we do this, the negative stuff just keeps piling up behind the damn of our own denial, and eventually that’s going to burst. Whether that damn bursting looks like shouting at your spouse, getting sick, feeling cynical or giving up on something important, that damn will burst if you don’t let the negative out. So, let’s admit the negative stuff to ourselves. I’ll start. Here are the things I find hard about my life in Cambodia: the noise, the fact that I’ve tried so hard to learn Khmer and feel I’ve not got anywhere, how itchy the mosquito bites are, that my niece won’t remember me when I next go back home, how expensive cheese is. That’s a start. How about you? What’s on your list? Let yourself name it and feel the feelings that go with it. Breaking that damn will allow the negative and positive feelings to flow more freely.  

2) Celebrate the good stuff 

In some ways this is the opposite to the point above but in another way it’s the same. It’s being honest with ourselves about both the good and the bad and not fixating on one and denying the other. A friend of mine once said to try to see Cambodia as the “land of milk and honey”. Now, every week I write a list of things I like that Cambodia has that my home country doesn’t. For me, it includes things like being able to swim outdoors without being too cold, tuk tuks, landlords allowing pets, not getting hey fever and the fact that the international community is full of people like me who don’t have a spouse or kids. Your list might be quite different. What would it include?  

3) Rest and rest well

Whether I check my Bible or my psychology textbook, they both agree that rest is important. We are like a phone and our battery will run out if we don’t charge it. Some things we do use up more battery than they did back home. Navigating different traffic systems, language, ways of doing things and even different weather takes up energy. While I was writing this article there was a power cut which disrupted my day. Even though these things aren’t big traumatic events (and we may experience those too!), each of these little things uses up a part of my mental battery. So our batteries needs charging more often. We need more rest.  

I used to have a bad phone charger that charged my phone super slowly. And I think sometimes, I’ve tried some bad types of rest. Things like scrolling through social media or watching endless Nextflix that did very little to boost my energy levels. But when I go swimming or do something creative, I get a new boost of energy. The best types of rest for you might be different. If you’re not sure what boosts your energy most, rate your mood out of five before and after doing restful activities, and see which ones have lifted your mood the most.

And of course, to make time for rest, you’re going to have to say no to things.  And if everything that takes up your time is important, then the solution is both simple and difficult: you’re going to have to say no to something important.

So, in summary, here’s some practical steps you can take to help your mental health: 

1. Write a list of what’s difficult in Cambodia (or wherever you are) 

2. Write a list of what you love about life in Cambodia that you can’t do back home 

3. Try some different restful activities and rate your mood before and after to see which ones charge your mental battery most 

4. Challenge yourself to say no to at least one thing per week 

Want to find more ways to invest in your mental health while living overseas? A counsellor can help you with that.